Contact Us
Talk to FamilyKicks
Questions about cushioning, sizing or how a pair of sneakers feels after a long day on your feet? Send us a message and we will help you pick the right pair. Our support runs through WhatsApp or the contact form on this page.
How to Reach Us
- WhatsApp: message us for quick answers about fit, support and what is in stock.
- Contact form: fill in the form with your order number and question, and we will reply.
Have your order number ready if your message is about a delivery. It helps us find your details faster.
Shipping Answers
- Orders ship with a tracking number, so you can follow the parcel from dispatch to your door.
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
Returns
If a pair does not feel right under foot, you can return it within 30 days of delivery. Tell us your order number and what went wrong with the fit, and we will walk you through the return.
Comfort Questions
Sneakers feel different depending on the cushioning, the support around the midfoot and how much room your toes get. If you are unsure between two sizes or want to know which pairs suit long days, describe your usual size and how you plan to wear them. We will point you toward options built for comfort under foot.
Checking Out
Checkout is secure, so your details are protected when you place an order. Once your order is confirmed, it ships with a tracking number and you can follow it the whole way.
Before You Write
Take a moment to check the product page for the pair you are asking about. Sizing notes and cushioning details there often answer the question on the spot. If something is still unclear, message us on WhatsApp or use the contact form and we will get back to you.