Terms of Service

About These Terms

These terms cover your use of the FamilyKicks online store and any order you place through it. By browsing the site or completing a purchase, you accept them. If anything here is unclear, reach out before you order.

Orders and Checkout

All orders are placed through secure checkout. Prices are shown in the currency displayed at checkout, and the total you see before payment is the total you pay. Once your order is confirmed, we begin preparing it for shipment.

Shipping

• Shipping takes 7-15 business days.
• Orders ship with a tracking number so you can follow the delivery.
• Shipping is free on orders over $50.

Delivery windows are estimates and can vary by destination. Keep your tracking number handy once it arrives.

Returns

Returns are accepted within 30 days of delivery. Shoes should come back in the condition you received them, with the original packaging where possible. Contact us first so we can guide you through the return, then send the shoes back within the window.

Support

Questions about sizing, cushioning, an order or a return are handled by WhatsApp or the contact form. Write to us with your order number and we will reply with the details you need.

Product Information

We describe each pair with attention to how it feels under foot: the cushioning, the support through the midsole and how the shoe carries you through a long day. Descriptions reflect the product details we have on hand. Fit and comfort are personal, and a shoe that suits one wearer may feel different to another.

Pricing and Availability

Discount prices are shown on each product page. Availability can change, and an item may sell out while it sits in a cart. If a pair you ordered is no longer available, we will contact you through the details you provided at checkout.

Using the Site

Please use the store as intended: place genuine orders, provide accurate delivery details and do not attempt to disrupt the site or its checkout. We may decline or cancel an order where these terms are not followed.

Changes to These Terms

We may update these terms from time to time. The version published on this page applies to your use of the store.