Privacy Policy

What we collect

FamilyKicks collects the information you give us when you place an order, including your name, delivery address, email address and WhatsApp number. We also receive the details needed to process payment securely. When you browse the store, we collect basic technical data such as your browser type and the pages you visit, so we can keep the site working and see which sneakers shoppers are looking at.

How we use your information

• To confirm and pack your order and ship it with a tracking number
• To arrange delivery, which takes 7-15 business days
• To handle returns within 30 days of delivery
• To answer questions sent by WhatsApp or through the contact form
• To apply free shipping on orders over $50
• To keep checkout secure and detect fraudulent payments

We use your details only for these purposes. We do not sell your personal information.

Payment and checkout

Checkout runs through a secure payment provider. Your card details are processed by that provider and are not stored on our systems. We keep order records so that we can assist with tracking, returns and support requests.

Sharing with service providers

We share the information needed to fulfil your order with the courier that delivers your sneakers and with the payment provider that processes your payment. These partners receive only what they need to do their part, and they handle your data under their own privacy terms.

Cookies

The site uses cookies to remember your cart, keep your session working and understand general traffic patterns. You can clear or block cookies in your browser settings. Blocking them may affect how parts of the store work, including checkout.

Your choices

You can ask to see, correct or delete the personal information we hold about you. Send the request through the contact form or by WhatsApp and we will respond. If you would rather not receive order updates beyond what is needed to deliver your shoes, tell us and we will adjust our messages.

Changes to this policy

We may update this policy when our processes change. The current version is always posted on this page, and it applies from the date it is published.